关键词: 公立医院, 私人诊所, 冠桥修复, 选择, 满意度

Abstract: Objective This study aimed to investigate the potential difference between patients from public hospitals and private clinics about their selection and satisfaction with fixed crown and bridge prosthesis. Methods A total of 187 patients who received crown and bridge restoration were investigated via questionnaire. Two questionnaires, A and B, were developed. Questionnaire A was designed for the patients who received crown and bridge restoration for the first time. This questionnaire focused on how the participants valued the aesthetics, strength, and other characteristics of their restorations. Questionnaire B was used for the participants who had previously undergone crown and bridge restoration; the aim of this questionnaire was to investigate their satisfaction about their prostheses. Data were analyzed by SPSS 21.0. Results Significant differences were found in the patients’ income level, their safety considerations, and prices of the prostheses. However, patients who had previously undergone crown and bridge treatment shared the same degrees of satisfaction regardless of where they were treated. Conclusion Patients with higher income are more willing to have crown and bridge treatment in public hospitals because of their consideration of their safety. They can accept prostheses with higher prices. Private dental clinics in Chengdu are well developed and provide remarkable restoration techniques. To reduce doctor patient conflicts, doctors in public hospitals should focus on communication with patients to underst and their essentialdemands. The doctors should not neglect to inform patients about basic knowledge of crown and bridge restoration.

Key words: public hospital, private clinic, crown and bridge prosthesis, selection, satisfaction